To Lock Clients

1. Select the Client(s) or Groups of Clients you wish to Lock.

2. From the Control Window drop down menu, choose {Client}{Lock Keyboard/Mouse}. Or, From the Toolbar, choose Lock. Or, Right-click on selected Client icons and choose Lock.

3. By default a graphic will appear on the Client workstation, informing them that you have locked their mouse and keyboard.

To Unlock Clients

1. From the Control Window drop down menu, choose {Client}{Unlock Keyboard/Mouse}.

Or, From the Toolbar, choose Unlock.

Or, Right Click on selected Client icons and select Unlock.

To blank a Clients screen when locked

1. Choose {View}{Current Settings – User Interface} from the Control Window drop down menu.

2. Check Blank screen when Locking mouse and keyboard.

3. Click OK.

4. Select the Client(s) or Groups of Clients you wish to Lock.

5. From the Control Window drop down menu, choose {Client}{Lock Keyboard/Mouse}.

Or, From the Toolbar, press the Lock icon.

Notes:

• If you View a locked Client, the blank Client screen setting will no longer apply. To blank a Client screen when Viewing, choose {Client}{Blank screen} from the View Window drop down menu.

• Alternatively, you can freeze the Clients screen and display a flashing image “This machine has been locked by the Control user” Choose {View}{Current Settings – User Interface} and disable the Blank Screen and Display Image options, to enable the flashing message.

To display a graphic when locking a Client workstation

A graphic can be displayed on a Students screen when the Tutor uses the Lock function. When a Client’s keyboard and mouse have been locked, a default image nss_lock_image_jpg appears on their screen.

1. Choose {View}{Current Settings – User Interface} from the Control Window drop down menu.

2. Select “Display image when locking mouse and keyboard”.

3. Click OK.

4. Select the Client(s) or Groups of Clients you wish to Lock.

5. From the Control Window drop down menu, choose {Client}{Lock Keyboard/Mouse}.

Or,
From the Toolbar, press the Lock icon.

Notes:

• If you View a locked Client, the display graphic on a Client screen will no longer apply.

• If an Image File cannot be located on the Client machine, a flashing message “This machine has been locked by the control user” will be displayed on the Client screen.

The image can be changed if necessary by replacing the file or by using the Client Configurator to select an alternative file.

1. In the Client Configurator choose {Advanced} Image Option.

2. The Image File will display the default file.

3. Click Browse to select an alternative file, then Open.

4. The Image File will display the new file.

5. Click OK.

Note: If you would like to display an Image File that is not available on Client workstations, use the NetSupport Deploy function to Deploy a Configurator setting to all connected Client workstations.

Having connected to a Client, you can now control it. This is called Viewing. The Client’s screen will be displayed in a Window on the Control workstation. NetSupport will allow you to View multiple Client screens, each in its own Window, simultaneously.

Note: If required, a message can be displayed at the Client workstation confirming it is being Viewed. See the Configuring The Student Section of this manual.

The Quick View Bar allows you to View a connected Client quickly and easily. When you connect to a Client a button with the Clients name will appear on the Quick View Bar on the Control Window. By clicking on a button you will View the Clients screen, by clicking on the button while Viewing, the View Window will be closed.