To View a Client

1. Double click the required Client icon in the List View. or, With the required Client icon selected, choose {Client}{View} from the Control Window drop down menu.
or,
Click the View Client icon on the Control toolbar.
or,
Right click on the Client icon and choose View.
or,
Click the required Client name on the Quick View Toolbar.

2. The View Window for that Client will appear at the Control.

Note: For acceptable performance while Viewing, ensure that the Client’s Active Desktop is turned off.

To stop Viewing the Client and return to the Control Window

1. Choose {Client}{Close} from the View Window drop down menu.

There are three modes in which you can View a Client workstation:

1. Share – The client’s screen will be displayed at both the control and the client. Both the Control and the Client will be able to enter keystrokes and mouse movements.

2. Watch – The Client’s screen will be displayed at both the Control and Client.

Only the client will be able to enter keystrokes and mouse movements. The user at the Control will be locked out.

3. Control – The Client’s screen will be displayed at both the Control and Client.

Only the Control will be able to enter keystrokes and mouse movements. The Client will be locked out.

To change the Viewing mode

1. While Viewing the Client, click the View Mode icon on the View Window toolbar and select Share, Watch or Control.

or,

Select{Client}{Share/Watch/Control} from the View Window drop down menu.

Other View Window options are: Scaling to Fit

It may be that the Client is running in a higher resolution than the Control. In this case choosing the Scale to Fit option from the View Window menu or toolbar, will re-size its screen to fit the Window in which it is displayed.

Switching to Full Screen

Alternatively, you might choose to use the whole of the Control’s screen to display the Client’s screen. This is known as the Full Screen Viewing. While Viewing a Client in Full Screen a floating toolbar will also be displayed. If you close this down, remember to use the hot keys, usually CTRL+RSHIFT+LSHIFT, to get back to the Control Window or press <PAUSE ALT> to display the drop down menus

Blanking the Clients screen while Viewing

For security reasons, you may require the Client screen to be blank while you are remotely controlling it.

1. Choose {Client}{Blank screen} from the View Window drop down menu.

2. The Clients screen will be blanked.

3. To restore the screen, choose {Client}{Blank screen} from the View Window drop down menu.